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FAQ

Our most popular frame size is a large for art pieces on a standard wall, with 2 pieces recommended to start off your gallery wall.

All our prints are hand framed in either the UK or US depending on your order location. We pack your order as soon as possible and ship it from our warehouse. Delivery is typically within 5-7 business days from the order date (Sometimes longer for international orders). We aim to dispatch your order within 3 days of your order being placed, however please note that sometimes it can take 1-2 days extra, due to delays in the carrier or if our studio has an unusually high volume of orders. 

If you submitted an order with us, but didn't receive an order confirmation, it's possible that your email address was entered incorrectly. Get in touch with us at info@ivhu.art to see if we have received an order in your name. We're happy to change the email address for you and send you the order confirmation. In other cases, the order may not have gone through, so just get in touch before placing a new order to avoid a duplicate order.

Please note that the return must be sent back to our warehouse in the United Kingdom. Register your return by emailing returns@ivhu.art with your order number and reason for return. After registration you will receive an email containing instructions and address details. You are responsible for postage and shipping costs. Your return package must be well-protected.

If you wish to cancel your order before it leaves our warehouse please email us immediately. However, we can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading our customers' way quickly. If you placed your order during the weekend or after business hours, please send us an email. 

Please ensure you select the correct size of artwork before placing your order, theres a handy size guide on the product pages to help you. Size Guide

Our art visualiser allows you to try out our artwork in scale, in augmented reality. This is a great way to see what the artwork will look like on your wall at home. These are displayed in our Large size to give you an idea. 

We offer free UK & US Shipping on all orders on our website over £100 or $150

There may be a slight difference between frames in the UK & US simply down to wood types. This typically affects Oak in the UK, which is displayed as Natural in the US.